OK I am on a rampage. We have done the online movie rental thing for awhile. We started with Netflix. Then we heard about the Blockbuster total access so we switched. It was a no brainer.
Then things got tricky. Blockbuster fazed out my plan so I had to upgrade my plan at the cost of $7 to get what other members were only paying $3 more. I was up in arms of what to do. Do I stay, do I switch? It took quite awhile to decide. I ultimately stayed where I was. I sucked it up and payed the $7 more dollars.
Now that all has changed. I got an email last night. My plan is now going up to ............ $34.99 a month!!! They are increasing it $10 MORE DOLLARS. OH NO they are so wrong.
To put salt in the wound more I found out from a friend who was able to stay at same plan when I had to change, that not only does she still get the free coupon that originally so enticing, but that due to the price change, she is only paying $2 more a month.
To break it down she is paying $19.99 for 3 movies at a time unlimited in store exchanges and a free coupon once a month.
Where I would be paying $34.99!! for 3 at a time unlimited exchanges.
Can anyone see my frustration?
Customer service?? what's that. I called on the phone to see what was going on this is a mistake right?? The guy informs me he can not discuss other plans that other customers might be using. It's not like I gave him a name or anything I just said a member. I didn't want to know how they were paying just the fact of this must be a mistake. He said nope no mistake we are increasing the price and it's reflective of how many movies you rent. What does that mean I wonder?? If you use your service you pay more?? That can't be it, I have had the same 3 movies sitting on the desk for almost 2 weeks now.
Needless to say they lost this customer. Please, if you read this, share it, lets take revenge on the greedy money hungry pigs.